This practical guide for healthcare executives, managers, and frontline workers, provides the means to transform your enterprise into a High-Quality Patient Care Business Delivery System. Designed for continuous reference, its self-contained chapters are divided into three primary sections:
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Defines what Lean is and includes some interesting history about Lean not found elsewhere.
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Describes and explains the application of each Lean tool and concept organized in their typical order of use.
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Explains how to implement Lean in various healthcare processes—providing examples, case studies, and valuable lessons learned
This book will help to take you out of your comfort zone and provide you with new ways to extend value to your customers. It drives home the importance of the Lean Six Sigma journey. The pursuit of continuous improvement is a journey with no end. Consequently, the opportunities are endless as to what you and your organization can accomplish.
Forty percent of the authors’ profits from this book will be donated to help the homeless through two Baltimore charities.
Preface
Acknowledgments
Lean Is Matter of Survival
Authors
Author's Notes
Section I : Lean Overview and History
Chapter 1 : Introduction to Lean
Chapter 2 : History of Lean
Chapter 3 : Batching vs. Lean Thinking and Flow
Chapter 4 : Can the Toyota Model Be Applied to Hospitals?
Section II : Lean Tools, Methodology and Application
Chapter 5 : Lean and Change Management
Chapter 6 : Lean Foundation
Chapter 7 : Basic Lean Concepts
Chapter 8 : Basic Lean Tools
Chapter 9 : Putting It All Together
Chapter 10 : Implementing Lean in a Healthcare Environment
Chapter 11 : Executives and Lean
Chapter 12 : Roles and Responsibilities of Managers and Supervisors
Chapter 13 : Finance, Marketing, and Our Hospitals
Chapter 14 : What It Means to Have a Lean Culture
Section III : Selected Lean Implementation Case Studies
Chapter 15 : Surgical Services
Chapter 16 : Nutritional Services
Chapter 17 : Pharmacy
Chapter 18 : Emergency Department
Chapter 19 : Laboratories
Chapter 20 : Inpatient Floors
Chapter 21 : Gastrointestinal Outpatient Clinic
Chapter 22 : Primary Care Clinics
Chapter 23 : Radiology
Section IV : Appendices
1 : Lean Practitioner Quiz
2 : Lean Formulas
3 : Bibliography and Suggested Readings and References
4 : Glossary
Index
