Title: Lean for Banks : Improving Quality, Productivity, and Morale in Financial Offices Author: Bohdan W. Oppenheim, Marek Felbur ISBN: 1482260840 / 9781482260847 Format: Soft Cover Pages: 216 Publisher: Productivity Press Year: 2015 Availability: 2 to 3 weeks
Description
Contents
This book describes the application of the Lean Thinking and Six Sigma paradigm to bank operations. It shows how to improve the normal daily work, typically executed in the so-called "back offices." The book covers "how to do the work" and not "what work to do". It covers how to deploy Lean in the exceptional security, safety of client, bank data, and electronic banking industry which must serve millions of clients.
List of Figures
List of Boxes
Preface
Acknowledgments
Chapter 1 : Introduction Chapter 2 : The Ideal Versus Traditional Bank Chapter 3 : The Amazing History of Lean Chapter 4 : Critical Lean Concepts : Value, Eight Wastes and The Six Lean Principles Chapter 5 : Tools of Lean Chapter 6 : Deploying Lean Chapter 7 : Lean Enablers for Banks Chapter 8 : Lean Product Development Flow (LPDF)