This book is for those in healthcare practices whose customers/payers may be encouraging or requiring them to use Lean Six Sigma in the workplace, or to simply improve the way healthcare is being provided. The book is intended to be a basic, easy-to-read, quick and handy reference to the process improvement topics that are so important in healthcare. The first seven sections of the book cover the basics of Lean Six Sigma (“What is Lean Six Sigma?” through a “Lean Six Sigma Road Map for the Practice”) and how it can be applied and implemented in the Practice. The remainder of the pocket guide gives a brief description of the various tools and methodologies used in Lean Six Sigma. Each discussion has purposefully been kept short and simple to allow for basic understanding. Also included are tips of how or when to use the tool.
Acronym List
Preface
Acknowledgements
Suggested Use of This Book
Chapter 1 : The DMAIC Matrix Guide
Chapter 2 : What is Lean Six Sigma?
Chapter 3 : Your Role in Lean Six Sigma
Chapter 4 : What is Variation?
Chapter 5 : Things You Might be involved with
Chapter 6 : The DMAIC Model
Chapter 7 : Teams
Chapter 8 : The Lean Six Sigma Road Map for the Practice
Chapter 9 : Summary
Chapter 10 : Tools
References
Index
