An in-depth introduction, Lean Six Sigma for Engineers and Managers: With Applied Case Studies presents a detailed road map and industry examples to help you understand and implement the LSS system. It discusses the LSS process to define improvement needs, measure current business performance, analyze performance results using statistical tools, improve business and financial results, and control peak business performance. It shows you how to realize the customer satisfaction benefits of Six Sigma and the cost reduction benefits of Lean manufacturing.
A practical and technical guide to fully understanding and implementing LSS for any organization, from manufacturing to service facilities, this book is based on concepts related to total quality management, data analysis, and statistical process control. It details an LSS process that has been applied and refined during the past 10 years on more than 20 LSS projects around the globe. The book includes a framework for implementing LSS, discusses LSS strategies, and includes case studies from service and manufacturing organizations.
The need for LSS has been brought on by increased global competition, sustained financial crises, and increased consumer expectations for higher quality and lower costs. Technologically complex products and processes combined with global supply chains have intensified the need for LSS. The benefits of focusing on LSS by individual organizations can lead to enhanced economic performance, strong levels of customer satisfaction, and higher market shares. With discussions of statistical analysis, training, implementation, common pitfalls, and best practices, this book gives you the edge in increasing your organization’s competitiveness in the rapidly evolving global market.
Preface
About the Author
Section I : Why Lean Six Sigma?
Chapter 1 : Definition and Motivation for Lean Six Sigma
Chapter 2 : History and Fundamentals
Chapter 3 : Benefits of Lean Six Sigma
Section II : Lean Six Sigma Methodologies and Strategies
Chapter 4 : The Goal : Improving Quality and Reducing Costs
Chapter 5 : Metrics and Performance Measurement
Chapter 6 : Deployment Alternatives
Chapter 7 : Overview of Statistical Analysis
Chapter 8 : General Approach to Implement Lean Six Sigma
Chapter 9 : Training and Implementation
Chapter 10 : Common Pitfalls
Chapter 11 : Best Practices and Lessons Learned
Section III : Lean Six Sigma Implementation via Case Studies
Chapter 12 : Case Study 1 : Logistics and Transportation Networks
Chapter 13 : Case Study 2 : Final Assembly Operations
Chapter 14 : Case Study 3 : High-Volume Printing Operations
Chapter 15 : Case Study 4 : Material Recovery and Recycling Processing Facilities
Chapter 16 : Case Study 5 : Healthcare
Chapter 17 : Case Study 6 : Manufacturing-Small and Medium - Sized Operations
Chapter 18 : Case Study 7 : Manufacturing-Automotive Supplier
Chapter 19 : Case Study 8 : Service-Emergency Plumber Dispatching
Chapter 20 : Case Study 9 : Service-15- Minute Oil Change
Chapter 21 : Case Study 10 : Education
Chapter 22 : Case Study 11 : Nonprofit and Government
Index
