Title: Lean Hospitals : Improving Quality, Patient Safety, and Employee Engagement, 3rd Edition Author: Mark Graban ISBN: 1032111844 / 9781032111841 Format: Hard Cover Pages: 354 Publisher: Productivity Press Year: 2021 Availability: In Stock Special Indian Edition Priced at Rs.2495/-. FREE Shipping within India. Delivery : Within 2 to 4 working days.
Description
Contents
Organizations around the world are using Lean to redesign care and improve processes in a way that achieves and sustains meaningful results for patients, staff, physicians, and health systems. Lean Hospitals, Third Edition explains how to use the Lean methodology and mindsets to improve safety, quality, access, and morale while reducing costs, increasing capacity, and strengthening the long-term bottom line.
This updated edition of a Shingo Research Award recipient begins with an overview of Lean methods. It explains how Lean practices can help reduce various frustrations for caregivers, prevent delays and harm for patients, and improve the long-term health of your organization.
The second edition of this book presented new material on identifying waste, A3 problem solving, engaging employees in continuous improvement, and strategy deployment. This third edition adds new sections on structured Lean problem solving methods (including Toyota Kata), Lean Design, and other topics. Additional examples, case studies, and explanations are also included throughout the book.
Mark Graban is also the co-author, with Joe Swartz, of the book Healthcare Kaizen: Engaging Frontline Staff in Sustainable Continuous Improvements, which is also a Shingo Research Award recipient. Mark and Joe also wrote The Executive’s Guide to Healthcare Kaizen.
Foreword
Preface
Author
Chapter 1 : The Need for Lean Hospitals
Better Results with Lean
Why Do Hospitals Need Lean?
A Renewed Sense of Purpose
Lean Methods Are Not New to Healthcare
Toyota’s Role in Popularizing Lean
Origins of the Term Lean
Lean Is Proven to Work outside Automotive Factories
Lean Is Helping Hospitals Improve
Problems in Healthcare
Good Quality Costs Less
Interconnected Benefits
A Snapshot of Department Success: Laboratory, Children’s Health Dallas
From Departmental to Hospital- and System-Wide Success
Conclusion
Lean Lessons
Points for Group Discussion
Notes
Chapter 2 : Overview of Lean for Hospitals and Health Systems
What Is Lean?
Ohno’s Definition of Lean
Lean Thinking
The Toyota Triangle: Tools, Culture, and Management System
The "Toyota Way" Philosophy
Four Organizational Capabilities for Lean
Lean and Other Methodologies
What Lean Is Not
Conclusion
Lean Lessons
Points for Group Discussion
Notes
Chapter 3 : Value and Waste
Waste: A Global Problem with Local Solutions
Reducing Waste Is a Better Goal Than Reducing Cost
What Is Waste?
What Is Value? Start with the Customer
How Do We Define Value in a Broad Sense?
How Does Lean Define "Value?"
Examples of Value-Added and Non-Value-Added Activities
Learning to Identify and Describe Waste
There’s Not Always an Easy Answer
What Non-Value-Added Activities Are Required?
Non-Value-Added, Pure Waste
Conclusion
Lean Lessons
Points for Group Discussion
Notes
Chapter 4 : Observing the Process and Value Streams
Learning to See
How Do We Find Waste? Go and See
What Is a Value Stream?
Value Stream Mapping
Creating a Current-State Value Stream Map
The Future-State Maps
Breaking Down Silos and Reducing Suboptimization
Observing the Process
Activity of the Product
Activity of the Employee
Conclusion
Lean Lessons
Points for Group Discussion
Notes
Chapter 5 : Standardized Work as a Foundation of Lean
Helpful Standardization: From 171 Forms to Just Six
The Need for Standardized Work
The Toyota House Metaphor
Overview of the Lean Foundations
Lean Foundations: Standardized Work
Definition of Standardized Work
Standardized, Not Identical
Written by Those Who Do the Work
Considering How Long Tasks Take
Staffing Based on Data
Types of Standardized Work Documents
Standardizing Daily Routines
Defining Roles and Responsibilities
Quick Changeover as Standardized Work
Explaining Why through Standardized Work
Standardized Work Documents and the Standardized Work System
Measuring and Observing for Standardized Work Adherence