Lean Administration : Case Studies in Leadership and Improvement

AME's Target Magazine has a well-established reputation for detailed case studies of companies adopting lean strategies. These case studies are now available in a well-organized Enterprise Excellence Series, to tap the ongoing desire for information about what other companies are doing to implement lean.
To satisfy the growing interest in applying lean to non-manufacturing operations, this first volume of the series covers the implementation of lean to administrative and office applications.
Highlights include:
Practical, in-depth description of lean office implementations, most of which have not been described in other publications.
Responds to reader desire for real-world lean office information.
Case Studies are categorized in three areas: Leadership, Organization and Training; Improving Processes; and Lean in Healthcare, making it easy to track down the type of information desired.

Foreword
Introduction

Section 1 : Leadership, Organization, and Training
Chapter 1 : HUI Expands Self-Directed Teaming to the Office
Chapter 2 : Learning How to Implement Customer-Focused, Enterprise-Wide Lean

Section 2 : Improving Processes
Chapter 3 : Lean Goes Beyond the Production Floor
Chapter 4 : Lean Office Events – Priceless Knowledge, Team Solutions
Chapter 5 : Lean Success in an Administrative Environment
Chapter 6 : Lean Office : Mapping Your Way to Change
Chapter 7 : Elgin Sweeper Co. Employees Clear a Path Toward Lean Operations with Their Lean Enterprise System

Section 3 : Lean in Healthcare
Chapter 8 : Metamorphosis : Healthcare’s Ongoing Transformation
Chapter 9 : “The Calling :” St. Vincent Hospice

Index