Training for frontline managers and supervisors is being ignored as a business improvement tactic at the worst possible time. As management jobs become increasingly complex, we continue to be inundated with the latest methods for improving job performance, along with less time to sort through all this information.
Focused on interpersonal management skills, Leadership Basics for Frontline Managers: Tips for Raising Your Level of Effectiveness and Communication explains what it takes to improve how you communicate and relate to your employees, customers, and bosses. It presents 25 chapters grouped into four categories: Personal Effectiveness, Leadership, Communication, and Your Career. After reading this book, you will better understand:
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How to deal with information overload
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The best ways to manage during tough times
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How to handle difficult co-workers
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How to run more effective meetings
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The basics of giving and receiving feedback
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How to manage your career more effectively
Each chapter dissects a different management skill and concludes with a list of bullet points to help you take action immediately. By illustrating key concepts with scenarios drawn from a range of work situations, this book is an ideal reference for:
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Anyone new to a management position
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Experienced managers who want to sharpen their leadership skills
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Managers who find themselves managing a diverse group of employees
Because the chapters were written to stand on their own, this book supplies guidance you can easily read in short chunks, a few minutes at a time. While the book draws on contemporary management theory, the bulk of the writing stems from the author's real-world experience as a facilitator, trainer, writer, coach, and program designer in both the private and public sectors.
Preface
Acknowledgments
Introduction
Section I : Personal Effectiveness
Chapter 1 : Extreme Organizational Politics : Wishfulness and Yesmanship
Chapter 2 : How to Work with Information Overload
Chapter 3 : Asking Better Questions
Chapter 4 : Coaching at Work
Chapter 5 : How to Deal with Difficult People
Chapter 6 : The Gift of Business Failure : Resilience
Section II : Leadeship
Chapter 7 : End Continuous Conflicts at Work
Chapter 8 : How to Build Stronger Teams at Work
Chapter 9 : Catch Your People Doing Something Right
Chapter 10 : How to Convert Enemies to Allies
Chapter 11 : What Really Motivates Employees? A New Approach to Motivation
Chapter 12 : Recession Survival Strategies : Courage and Entrepreneurship
Chapter 13 : What Frontline Managers Need to Know about Delegating Work
Chapter 14 : The Science and Art of Great Interviewing
Chapter 15 : Managing during Tough Times
Chapter 16 : Viral Leadership : How to Create Positive Change
Chapter 17 : How Can You Learn to Make Better Business Decisions?
Section III : Communication
Chapter 18 : How Designed Conversations Get Winning Results
Chapter 19 : How to Get More Great Ideas at Work
Chapter 20 : Are Intergenerational Conflicts Hurting Your Business?
Chapter 21 : How to Run Effective Meetings
Chapter 22 : The Basics of Giving and Receiving Feedback
Section IV : Your Career
Chapter 23 : How to Manage Your Career
Chapter 24 : The Rise and Fall of a Dictator : A Leadership Case History
Chapter 25 : Be the Change You Want to See in Others : A Leadership Case History
Index
About the Author
