Edited by Jussi Kantola, the founding faculty member of the world’s first university Knowledge Service Engineering Department at Korea Advanced Institute of Science and Technology, and Waldemar Karwowski from the Department of Industrial Engineering and Management Systems at UCF, Knowledge Service Engineering Handbook defines what knowledge services engineering means and how it is different from service engineering and service production. This groundbreaking handbook explores recent advances in knowledge service engineering from the accomplished researchers and practitioners in this field from around the world and provides engineering, systemic, industry, and consumer use viewpoints to knowledge service systems and engineering paradigms.
The handbook outlines how to acquire and utilize knowledge in the 21st century presenting multiple cultural aspects including US, European, and Asian perspectives. Organized into four parts, it begins with an introduction to the main concepts of knowledge services. It then explores data, information and knowledge based engineering methods and applications that can be used to develop knowledge services, followed by discussions of the importance of human networks in knowledge services. The handbook concludes with descriptions of high-performance knowledge service systems. This structure allows different uses: the information can be looked up as needed or read in the order presented.
As with any new field, the excitement lies in seeing how to combine these advances in data, information, and human parts of knowledge services in the future. While most books on this subject concentrate on data, information, or knowledge, this handbook integrates coverage of all three, thus providing a complete examination of sustainable knowledge services. The handbook has been carefully designed to be of use to professionals who develop new knowledge services and related businesses, for academic researchers and lecturers to start new research projects, and for students studying knowledge services, knowledge service production, and knowledge service business.
Preface
Part I : Introduction to Knowledge Service Engineering
Chapter 1 : Knowledge Services : A Strategic Framework
Chapter 2 : Managing Innovation in KIBS and Their Growing Importance in Relation to Innovation Systems
Chapter 3 : Knowledge Services in the Innovation Process
Chapter 4 : Managing Value Creation in Knowledge-Intensive Business Service Systems
Chapter 5 : Knowledge Service Engineering : A Service-Dominant Logic Perspective
Part II : Engineering From Data, Information, And Knowledge Toward Services
Chapter 6 : Knowledge-Based Systems Engineering
Chapter 7 : Smart Metering and Customer Consumption Behavior Profiling : Exploring Potential Business Opportunities for DSOs and Electricity Retailers
Chapter 8 : Smart Perishable Cargo Management with RFID and Sensor Network
Chapter 9 : Quality Analysis of User-Generated Content on the Web
Chapter 10 : Semantic Web : Ontological Engineering for Knowledge Services
Chapter 11 : Acquiring Knowledge from Subject Matter Experts
Chapter 12 : Prospects for Applying the Fuzzy Extended Logic to Scientific Reasoning
Chapter 13 : Personalized Knowledge Service for Smart Cell Phone Based on Usage : Conceptual Model and Intention Prediction Algorithm
Part III : Human Networks in Knowledge Services
Chapter 14 : Design of Knowledge Service Model and Approaches for Professional Virtual Community in Knowledge-Intensive Industries
Chapter 15 : Social Network Analysis of Knowledge-Based Services
Chapter 16 : Radio Frequency Identification-Enabled Social Networks
Chapter 17 : Geosocial Networking Services
Part IV : High-Performance Knowledge Service Systems
Chapter 18 : Emerging Ubiquitous Knowledge Services : From Mobile Sensing to Ubiquitous Crowdsourcing and Beyond
Chapter 19 : Knowledge-Intensive Cloud Services : Transforming the Cloud Delivery Stack
Chapter 20 : Complex Service Systems : Knowledge-Based User-Centered Systems Engineering for Performance Improvement
Chapter 21 : Strategic Knowledge Services
Index
