Author: Jean Harvey ISBN: 0873896750 / 9780873896757 Year: 2006 Availability: Out of Stock
The quest for value drives customer behavior in the services marketplace. This book focuses on complex service processes, and is written for professionals, semi-professionals, and technical workers ...
Author: Jean Harvey ISBN: 1636940056 / 9781636940052 Year: 2021 Availability: Out of Stock
Different types of organizations provide services that require multiple, complex services to produce results. Oftentimes, those complex services morph into a maze of system processes that crisscross...
