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	Title: Introduction to the ITIL Service Lifecycle Author: Cabinet Office ISBN: 0113313098 / 9780113313099 Format: Soft Cover Pages: 273 Publisher: TSO Year: 2011 Availability: Out of Stock


Description Feature 'Introduction to the ITIL® Service Lifecycle' introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle. Introduces the basic concepts of the ITIL service lifecycle, and its benefits Provides a summary of each of the five stages of the lifecycle Includes references to the five core publications, providing an essential companion to them

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