Introduction to Supply Chain Management Technologies, 2nd Edition

It is almost impossible to conceive of the concept and practical application of supply chain management (SCM) without linking it to the enabling power of today’s information technologies. Building upon the foundations of the first edition, Introduction to Supply Chain Management Technologies, Second Edition details the software toolsets and suites driving integration in the areas of customer management, manufacturing, procurement, warehousing, and logistics. By investigating the breakthroughs brought about by the emergence of new Internet-based technologies in information, channel, customer, production, sourcing, and logistics management, the author provides new insights into the continuously emerging field of SCM.

New in the Second Edition:

• New model of SCM
• Extended discussion of the concepts of lean, adaptive, and demand-driven supply chain technologies
• Customer experience management and social networking
• Fundamentals of computing and their enabling power
• Basics of today's ERP/supply chain business solutions
• Integrative software tools that allow for new levels of collaboration, flexibility, and performance

The new edition expands on emerging technologies that have provided all forms of enterprises with the capability to continuously automate cost, redundancy, and variation out of the process; enhance information creation and visibility; and expand the peer-to-peer connectivity that allows people to network their tasks, ideas, and aspirations to produce a form of collective open-ended knowing, collaborating, and experiencing. The information presented builds an understanding of how today’s technology-driven SCM provides new avenues to execute superlative, customer-winning value through the digital, real-time synchronization of productive competencies, products, services, and logistics delivery capabilities with the priorities of an increasingly global business environment.

Preface

Chapter 1 : Supply Chain Management : Architecting the Supply Chain for Competitive Advantage
Chapter 2 : Supply Chain Technology Foundations : Exploring the Basics
Chapter 3 : Supply Chain System Foundations : Understanding Today’s Technology Solutions
Chapter 4 : Technology-Driven Supply Chain Evolution : Building Lean, Adaptive, Demand-Driven Supply Networks
Chapter 5 : Customer and Service Management : Utilizing CRM to Drive Value to the Customer
Chapter 6 : Manufacturing and Supply Chain Planning : Linking Product Design, Manufacturing, and Planning to Increase Productivities
Chapter 7 : Supplier Relationship Management : Integrating Suppliers into The Value Chain
Chapter 8 : Logistics Resource Management : Utilizing Technology to Enhance Logistics Competitive Advantage
Chapter 9 : Developing SCM Technology Strategies : Creating the Game Plan for the Successful Implementation of SCM Technologies

Index