Integrating Productivity and Quality Management, 2nd Edition, Revised and Expanded

This outstanding, fully updated Second Edition details all productivity and quality methodologies, principles, and techniques and demonstrates how they interact in the three phases of the productivity and quality management triangle: measurement, control, and evaluation; planning and analysis; and improvement and monitoring-focusing on customer satisfaction management.

Defining the productivity and quality management challenges affecting a variety of organizations and offering suggestions on how to meet them, Integrating Productivity and Quality Management, Second Edition contains new material on practical strategies for implementing quality programs, balancing producitivity and quality results, resolving quality problems, and empowering employees…..presents the components of the productivity and quality management hierarchy and the comprehensive productivity and quality models……..examines the role of statistical processes and control concepts in productivity models……examines the role of statistical processes and control concepts in productivity and quality improvement….delineaters the benefits of Total Quality Management……covers technological forecasting in productivity and quality planning……highlights the quality error removal technique that provides guidelines for resolving problems at the source of production or service…..supplies tools and techniques for productivity and quality improvement……and more.

Preface

Chapter 1 : Productivity and Quality Management Concepts
Chapter 2 : Productivity and Total Quality Management Challenges, Opportunities, and Scope of Activities
Chapter 3 : The Productivity-Quality Connection
Chapter 4 : Productivity Measurement
Chapter 5 : Productivity and Quality Improvement through Statistical Process Control
Chapter 6 : Productivity and Quality Planning
Chapter 7 : Techniques for Resolving Quality Problems
Chapter 8 : Productivity and Quality Improvement Strategies and Techniques
Chapter 9 : Techniques for Improving Employee Productivity, Morale and Employment
Chapter 10 : Establishing and Managing a Productivity and Quality Improvement Program
Chapter 11 : Consumer Satisfaction : A Drive for Quality and Productivity Improvement
Chapter 12 : Conclusion

Appendix A : Statistical Tables
Appendix B : Blank Work Forms for Statistical Process Control Implementation
Appendix C : Constants and Formulas for Control Charts
Appendix D : Blank Work Forms for the Implementation of Task Analysis Technique (TAT) for Cost of Quality Computations
Appendix E : Selected Productivity and Quality Centers
Appendix F : Glossary of Terms
Appendix G : Bibliography
Index