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	Title: Inside the Baldrige Award Guidelines Author: ASQ ISBN: 0873892542 / 9780873892544 Format: Soft Cover Pages: 40 Publisher: ASQ Year: 1993 Availability: In Stock


Contents Inside the Baldrige Award Guidelines Category 1 : Leadership Category 2 : Information and Analysis Category 3 : Strategic Quality Planning Category 4 : Human Resource Development and Management Category 5 : Management of Process Quality Category 6 : Quality and Operational Results Category 7 : Customer Focus and Satisfaction

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