The value of an organization is given not just by its tangible assets but also by the knowledge embodied in its employees and in its internal and external structures. While explicit knowledge can be shared as information and is easy to handle, this tacit knowledge has been neglected by effectiveness-oriented management techniques but is crucial for both the operational efficiency and the core competencies of an organization. This book provides a survey of the use of information technology for knowledge management, and its chapters present specific research on how technologies such as computer-supported cooperative work (CSCW), workflow, and groupware can support the creation and sharing of knowledge in organizations.
Foreword
Part I : Introduction
Chapter 1 : Introduction
Part II : The Flow of Knowledge
Chapter 2 : The Lessons Learned Cycle
Chapter 3 : Knowledge Pump : Supporting the Flow and Use of Knowledge
Part III : Knowledge Cartography
Chapter 4 : Negotiating the Construction of Organisational Memories
Chapter 5 : A Technology for Supporting Knowledge Work : The RepTool
Part IV : Communities of Knowledge Workers
Chapter 6 : An Environment for Cooperative Knowledge Processing
Chapter 7 : Ariadne : Supporting Coordination Through a Flexible Use of Knowledge Processes
Part V : Knowledge Repositories and Libraries
Chapter 8 : From Natural Language Documents to Sharable Product Knowledge: A Knowledge Engineering Approach;
Chapter 9 : Corporate Memories for Knowledge Management in Industrial Practice: Prospects and Challenges
References
Contributors
List of Figures
List of Tables
Index
