What does excellent manufacturing management mean? Management texts to date have emphasized that it is, above methods such as SPC or TQM, a matter of "intangibles" and "culture". This book takes the myth out of management excellence; it can be learned and practiced: 1. Manage the four core processes, strategy formulation and deployment, product innovation, process development, and the supply chain, and 2. Pay attention to the seven dimensions of management quality, direction setting, integration, delegation, communication, participation, measurement, and employee development. Thus, we argue that an excellent manufacturing manager can move to a plant in a different industry and become, after an appropriate time to learn its specific technologies, an excellent manufacturing manager there as well. This book explains management quality and demonstrates how it is implemented, with nine plant tours through world-class factories from different industries.
Preface
Part I : Introduction Chapter 1 : Industrial Excellence Revisited
Part II : The Four Basic Processes Chapter 2 : Visteon Charleville-Mezieres Plant: Mastering Production Chapter 3 : Faurecia’s Neuburg Plant: Customer Integration Excellence Chapter 4 : Alstom Transport Equipment Electronic Systems (EES): Supplier Integration Excellence Chapter 5 : Schwan-STABILO Heroldsberg-Technikum: Process Development Basedd on People Chapter 6 : Fresenius Medical Care Deutschland GmbH: New Product Development Excellence Chapter 7 : The Solvay Automotive Group’s Laval Plant: Excellence in Strategy Formulation and Deployment
Part III : Management Quality Chapter 8 : Johnson Controls’ Bochum Plant: People at the Center Chapter 9 : Procter & Gamble Crailsheim: The Management Quality Heptathlete Chapter 10 : SEW Usocome: Consistent Management Quality in Operations
Part IV : Plants in the Millennium Chapter 11 : Empirical Validation of the Management Quality Model Chapter 12 : Manufacturing at the Beginning of the 21st Century: a New Mindset
Part V : Appendices
A : The Industrial Excellence Award (IEA)
B : The Questionnaire
C : Data and Measures
D : About the Authors
