This book can be used as a reference, manual and a guide for practical implementation of a quality management system based upon ISO 9000: 2000 requirements. The book contains real life quality manual of two different types, procedures and flow diagrams. These can be used as guides in the preparation of ISO 9000 documents.
Foreword
Preface
Acknowledgement
Chapter 1 : Introduction to Quality Management
Chapter 2 : ISO and International Standardization
Chapter 3 : ISO 9000 Series of Standards
Chapter 4 : Terms and Definitions
Chapter 5 : Quality Management Principles
Chapter 6 : The Process Approach
Chapter 7 : Analysis of ISO 9001 : 2000
Chapter 8 : Preparation of Documents
Chapter 9 : Implementation of ISO 9000
Chapter 10 : Customer Satisfaction Measurement
Chapter 11 : Continual Improvement
Chapter 12 : Tools and Techniques
Chapter 13 : Auditing
Chapter 14 : Certification Process
Chapter 15 : Using ISO 9004 : 2000
Chapter 16 : Check List
Chapter 17 : Bibliography
