The ISO Lesson Guide translates ISO 9001 into easy-to-understand words. This pocket guide was designed as a quick reference for anyone to carry around conveniently.
Each element containing requirements is discussed and key concepts are highlighted at the beginning of each section.
In the ISO Lesson Guide:
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Quality is defined
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The ISO process approach is explained
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Key concepts are accompanied by an illustration
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Risk-based thinking is introduced
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Concepts are described in easy-to-understand words
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A brief conspectus summarizes ISO 9001 requirements
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Quality management principles are described in easy-to-understand words
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An entertaining fable explains the difference between ISO 9001 and ISO 9004
Ideal for handing out to existing and new employees, this pocket guide can also be used as supplemental study material for ISO 9001 training courses.
Acknowledgement
Introduction
Defining Quality
What is a Process?
Chapter 4 : Context of the Organization
Chapter 5 : Leadership
Chapter 6 : Planning
Chapter 7 : Support
Chapter 8 : Operation
Chapter 9 : Performance Evaluation
Chapter 10 : Improvement
ISO 9001 Conspectus
Quality Management Principles
A Fable
