ISO 9001:2000: Achieving Compliance and Continuous Improvement in Software Development Companies

ISO 9001:2000: Achieving Compliance and Continuous Improvement in Software Development Companies is one of the only books that offers advice about implementing ISO 9001:2000 in the software industry. Through this book, quality professionals and practitioners such as project managers, software engineers, and software testers will be able to understand what ISO 9001:2000 requirements can be used to improve the quality of their work, and, if certification to the requirements is desired, how to comply with the ISO 9001:2000 standard

After reading this book, you will know:

• How to plan and manage a successful ISO 9001:2000 implementation in a software development organization
• How to lead an ISO 9001:2000 implementation, having gained precise understanding of all the requirements and how to satisfy them
• How to conduct an ISO 9000 registrar selection
• How to navigate the ISO 9001:2000 registration audit process, pre-assessment audit, and final registration audit, including audit preparation and audit management

This book is accompanied by a CD-ROM that includes an outline of a quality manual, sample templates and forms, sample audit questions, and a list of acronyms.

Chapter 1 : Introduction
Chapter 2 : Understanding ISO 9001:2000
Chapter 3 : Implementation Strategy
Chapter 4 : Quality Management System Requirements
Chapter 5 : Management Responsibility Requirements
Chapter 6 : Resource Management Requirements
Chapter 7 : Product Realization Requirements
Chapter 8 : Measurement, Analysis, and Improvement Requirements
Chapter 9 : ISO 9000 Registration Audit
Chapter 10 : Beyond Registration

Appendix A : Quality Manual Outline
Appendix B : Sample Templates and forms
Appendix C : Sample Audit Questions
Appendix D : Acronyms

References and Bibliography
Index