While many ISO 9001:2000 books explain what each clause of the new standard means, this book focuses on the quality manual itself. This specialized guide shows you what is required to be in your manual and helps you determine how to include it in a manner that is helpful and appropriate for your organization. One of the main features of this book is the inclusion of a sample practical quality manual. Grimes shows you how to develop each section of your manual and describes why each section of the sample manual is necessary for that company. For those who like to have a visual example of what the end product of your manual may look like, this book offers that and more. Many organizations have already used the sample in this book to guide them in developing their own customized manual and none have failed to achieve certification. As ISO 9001:2000 offers a great deal of flexibility in determining what is appropriate for your organization, this book details how you can customize your manual to be just right for you.
Grimes writes in plain, easy-to-understand language aimed at those professionals who are at the beginning or intermediate stage of their ISO 9001:2000 journey.
A Practical Quality Manual Explained uses real-life examples to help you relate the text to situations your organization faces.
The first chapter covers frequently asked questions to help dispel common myths regarding quality manuals.
Each chapter follows the clause headings of ISO 9001: to show you what your manual should contain.
Appendix explains in very simple terms how to draw flow charts of your processes to help you write your manual.
Grimes gives you the skills to write an ISO 9001 compliant manual and keep it consistently updated.
Grimes provides a framework for addressing instances of nonconformance and ensuring that they are dealt with correctly.
By following the author’s advice, you will possess a manual that is relevant to your company without burying yourself in unnecessary paperwork.
List of Figures
Foreword
Introduction
Chapter 1 : Eight Keys to Creating a Sustainable Quality Management System
Chapter 2 : Background and Introduction to the ISO 9001 : 2000 Family of Standards
Chapter 3 : ISO 9001 : 2000 Clause 4-Quality Management System
Chapter 4 : ISO 9001 : 2000 Clause 5-Management Responsibility
Chapter 5 : ISO 9001 : 2000 Clause 6-Resource Management
Chapter 6 : ISO 9001 : 2000 Clause 7-Product Realization
Chapter 7 : ISO 9001 : 2000 Clause 8-Measurement, Analysis and Improvement
Chapter 8 : Conclusion
Appendix A : ISO 9001 : 2000 Self-Assessment Tool
Appendix B : Sample Quality Systems Manual and Procedures
Appendix C : Sample Flowcharts and Process Maps
References
About the Author
Index
