ISO 9001 : 2000 A New Paradigm for Healthcare, (With CD-ROM)

Thousands of organizations around the world have improved their performance by adhering to the ISO 9001:2000 international standards. While predominantly used in manufacturing environments, ISO 9001:2000 has applications in every industry and is rapidly becoming important to the non-manufacturing industries, too. Among these is the healthcare industry, which if judged by total revenues is one of the largest industries in the world, but has very little history of using the ISO 9000 standards. Now a few pioneering healthcare organizations are beginning to follow this standard to bring about dramatic improvements.

ISO 9001:2000 - A New Paradigm for Healthcare is the first book of its kind published for use by healthcare organizations to implement a sustainable management system. This hands-on book details the information needed by the healthcare organization for everything from writing the Quality Manual to the Self Assessment of the organization for readiness for the certification survey. Other topics covered are the Eight Keys to Implementing a Sustainable Quality Management System and a detailed analysis of how the ISO 9001:2000 Standard can be applied to an healthcare organization. A Self Assessment template is included to assist organizations in evaluating their degree of readiness in meeting the requirements. ISO 9001:2000 implementation guidelines are located throughout the book to assist the organization in meeting the requirements.

List of Figures
Foreword
Introduction

Chapter 1. : Eight Keys to Creating a Sustainable Quality Management System
Chapter 2. : Background and Introduction to the ISO 9001:2000 Family of Standards
Chapter 3. : ISO 9001:2000 Clause 4-Quality Management System
Chapter 4. : ISO 9001:2000 Clause 5-Management Responsibility
Chapter 5. : ISO 9001:2000 Clause 6-Resource Management
Chapter 6. : ISO 9001:2000 Clause 7-Product Realization
Chapter 7. : ISO 9001:2000 Clause 8-Measurement,Analysis and Improvement
Chapter 8. : Conclusion

Appendix A : ISO 9001:2000 Self-Assessment Tool
Appendix B : Sample Quality Systems Manual and Procedures
Appendix C : Sample Flowcharts and Process Maps

References
About the Author
Index