We have never had more freedom to acquire information to make decisions, and organizations have never been so pressed to demonstrate accountability as they communicate with better informed customers and users. People who work in an organization must also work for the organization to accomplish its mission. In this environment, humans are no longer just a resource; they are the reason an organization exists. New constructs are needed to ensure this human-centered paradigm shift.This book sets out the rationale for this shift and stimulates the discussion and the discovery of effective approaches and solutions to innovate for social and environmental good. Written by an expert in quality standards, the book offers a coherent model which synchronizes the organizational structure with the talent required to develop resilient and agile work environments. New strategies to develop talent will be critical, and multidisciplinary approaches from scholars and practitioners from around the world will be required to effectively collaborate and articulate the solutions. The proposition in the book focuses on continuous improvement and interdisciplinary collaboration between scholars and practitioners across different industries, sectors, and national borders in order to address the unavoidable disruptions in the global VUCA environment.
Ground-breaking book highlighting the need to focus on people rather than processes to achieve sustainability Offers complex theoretical concepts in a succinct and straightforward manner Presents global solutions, not simply Western solutions
Figures and Tables
Preface
Part I : Why Human-Centered Management?
Chapter 1 : A Long-Overdue Paradigm Shift
Chapter 2 : Human-Centered Management (HCM) : Roots and Evolution
Chapter 3 : Disruptions : Challenges or Opportunities?
Part II : Four (of the Five) Pillars of Human-Centered Management
Chapter 4 : Pillar One : Human Capital
Chapter 5 : Pillar Two : Disruption Resilience
Chapter 6 : Pillar Three : Talent Management
Chapter 7 : Pillar Four : Agility
Part III : Human-Centered Management and Sustainable Quality (SQ)
Chapter 8 : SQ Foundations Model
Chapter 9 : The Fifth Pillar : Sustainable Quality (SQ)
Chapter 10 : 7 Management Areas and 35 Assessment Elements
Chapter 11 : Organization Improvement Report (OIR)
About the Author
