List of Figures
About the Author
Preface
Acknowledgments
Chapter 1. : Understanding the Role of Health Care Manager
Part I : Effective Leadership Skills
Chapter 2. : Establishing a Progressive Work Environment
Chapter 3. : Executing Decisions and Actions
Chapter 4. : Exemplifying Leadership Presence and Guidance
Chapter 5. : Orchestrating Progressive Team Action and Individual Performance
Chapter 6. : Case Study: Carolina Hospital Student Health Center
Part II : Progressive Management Skills
Chapter 7. : Assessing and Evaluating Staff Performance
Chapter 8. : Balancing “Administrivia” and Progressive Action
Chapter 9. : Creating Team Innovation and Progressive Team Action
Chapter 10. : Mediating Conflict and Managing Tough Situations
Chapter 11. : Case Study: Jersey Medical Center Community Relations Office
Part III : Practical People Skills
Chapter 12. : Selecting and Hiring Top Performers
Chapter 13. : Communicating Comprehensively Throughout the Management Sphere
Chapter 14. : Orientation from Team Leader to Management Team Member
Chapter 15. : Developing and Educating Staff
Chapter 16. : Case Study: Cisco City Rehabilitation Center
Appendix A : Management Guidesheets
Appendix B : Training and Development Guide
Appendix C : Glossary of Health Care Management Terms, Acronyms, and Initialisms
Appendix D : Interview Questions and Response Indicators
Appendix E : Health Care Manager’s Guide to Employee Relations
Appendix F : Outplacement Practicum
Bibliography
