This book takes the philosophy of TQM one step further by including the financial community in the process from the beginning and integrating recoginition of cost at each step of the process. This happy marriage of the finance and quality communities offers the prospect of improving the translation of better quality to the bottom line.
List of Figures
Foreword
Preface
Acknowledgments
Presentation Approach
Chapter 1 : The Origin of Full-Cycle Corrective Action
Chapter 2 : Quality Control
Chapter 3 : Financial Administration
Chapter 4 : FCCA Components : Failure Identification
Chapter 5 : FCCA Components : Coordination and Failure Resolution
Chapter 6 : Manufacturing Applications for FCCA
Chapter 7 : Divergent Studies in FCCA
Chapter 8 : Avoiding Product Liability : Design and Development
Chapter 9 : Avoiding Product Liability : Manufacture and Use
Glossary of Acronyms
Index
