This book offers a unique, practical solution for organizations that must improve their employees' basic skills so they can succeed as empowered team members in a high-performance environment.
The basic skills training system developed and successfully deployed by the author :
• Aligns with the organization's business and quality goals.
• Uses workplace-specific vocabulary, examples, and situations to keep the focus and the energy on real business needs.
• Is evaluated on an ongoing basis and refined accordingly.
In two extended case studies the author shows how this system has worked in industry: The Toro Company's Worldwide Irrigation Division and Pioneer Electronics Technology, Inc. The book provides a step-by-step explanation of how to develop, roll out, and evaluate the program.
Marcia Weaver is principal and owner of The Foundation Group, a consulting firm in Glendale, CA. She has worked with many organizations in evaluating survey feedback, executive development, conflict management, team building, and design and implementation of customized training programs. Weaver holds a M.A. degree from the University of San Francisco.
Preface
Acknowledgements
Introduction
Phase 1 : Discovery
Chapter 1 : Decide to Begin
Chapter 2 : Clarify Internal Customer Requirements and Expectations
Chapter 3 : Discover Perceptions of Current Skill Levels
Chapter 4 : Assess Basic Skills of the Workforce
Phase 2 : Development
Chapter 5 : Select and Develop the Instruction Team
Chapter 6 : Identify the Curriculum and Competencies, and Establish a Tracking System
Chapter 7 : Develop the Curriculum and Materials
Phase 3 : Implementation
Chapter 8 : Communicate with Internal Customers
Chapter 9 : Seek Continuous Feedback and Evaluation
Chapter 10 : Celebrate Success
Appendix A
Appendix B
Index
