Effective Fire & Emergency Services Administration will be an invaluable resource for students (both undergraduate and graduate), and current fire and EMS personnel of all ranks who are preparing for career advancement, including promotional examinations. It also will serve as a very useful reference for current fire and emergency service operational and administrative officers.
Preface
Acknowledgements
Chapter 1 : The Contemporary Fire and Emergency Services Organization : Meeting and Exceeding Stakeholder Expectations
Chapter 2 : Preparing for Success in Fire and Emergency Services Administration : Roles, Responsibilities and Development Opportunities
Chapter 3 : The Evolution of Management and Leadership : Theory and Practice
Chapter 4 : The Management Functions : Building Blocks of Managerial Success
Chapter 5 : Management Versus Leadership : Enhancing Personal and Organizational Effectiveness
Chapter 6 : Communication : Key to Personal and Organizational Success
Chapter 7 : Decision Making and Problem Solving : Enhancing Effectiveness through Information Management
Chapter 8 : Human Resource Management : Motivating and Empowering Personnel
Chapter 9 : Managing Fire and Emergency Services Resources : Budgeting and Resource Management
Chapter 10 : The Venues of Fire and Emergency Services Administration : Managing on and Off the Incident Scene
Chapter 11 : Contemporary Issues in Fire and Emergency Services Administration : Managing and Leading with Integrity
Chapter 12 : The Future of Fire and Emergency Services Administration : Preparing Yourself and Your Organization for Survival and Success
Glossary
Appendix A : FESHE Professional Development Models
Appendix B : FESHE Correlation Matrix
Appendix C : NFPA 1021 Correlation Matrix
Appendix D : List of Relevant NFPA Standards
Appendix E : Fire and Emergency Services Organizations
Index
About the Author
