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Derek Allen and Morris Wilburn

Total Book : 1

Linking Customer and Employee Satisfaction to the Bottom Line
Author: Derek Allen and Morris Wilburn
ISBN: 0873895010 / 9780873895019
Year: 2002
Availability: Out of Stock

Most organizations recognize the impact that both customer and employee satisfaction have on overall financial performance. Actually acting on that information is the hard part. That is the focus of L...