An explanation of each of Deming's 14 points
Personal stories and accounts written by individuals close to Deming
Contributions from world renowned experts in the quality movement
A look at how Deming's life and genius parallels his 14 points
In-depth insights into who Deming was and how he revolutionized modern industry
Perhaps no other person in the history of modern business has so profoundly affected the methods of quality improvement in industry than W. Edwards Deming. The subject of many books, articles, and television documentaries, Dr. Deming has become the world-recognized leader of the quality movement in industry.
For the first time anywhere, the fascinating story of how Dr. Deming's legend grew is told from an unprecedented perspective in a new book, Deming: The Way We Knew Him. Each of the 14 chapters in this compelling volume focuses on and relates to one of Deming's notable 14 points, with each chapter written by a world renowned expert or pioneer in the quality movement.
Chapters begin with a brief explanation of the Deming philosophy, followed by a personal account from those who knew and were close to Dr. Deming.
This remarkable tribute summming up Deming's unusual deeds, character, and position in life is written in the words and perspectives of experts such as Myron Tribus, Homer Sarasohn, Howard Gitlow, Mary Walton, David and Carol Schwinn, Nancy Mann, and others.
By building these personal testimonies around his philosophy and concepts, this book weaves a unique consistency and deeper understanding of Deming and his genius. New insights and a wealth of information about this celebrated man ensures that this work breakthroughs the standards of anything else written on Deming. Highly readable as a collection of essays rich with special, personal observances on the life, times, and innovative genius of Deming, this book has a universal appeal that guarantees its place as a valuable contribution to the literature on this great man
Section I : The Cornerstones
Chapter 1 : Adopt the New Philosophy
Chapter 2 : Institute Leadership
Chapter 3 : Improve Constantly the System
Chapter 4 : Institute Vigorous Training and Retraining
Chapter 5 : Institute Modern Methods of Training, Education and Self-Improvement
Section II : The Steppingstones
Chapter 6 : Create Constancy of Purpose
Chapter 7 : End Price Tag Awards
Chapter 8 : Eliminate Numerical Quotas and Work Standards
Chapter 9 : Cease Dependence Upon Mass Inspection
Section III : The Milestones
Chapter 10 : Break Down Barriers Between Departments and Organizations
Chapter 11 : Drive Out Fear
Chapter 12 : Eliminate Slogans, Targets, and Prizes
Chapter 13 : Remove Barriers to Pride of Workmanship
Chapter 14 : Involve Everyone in the Transformation
Index
