Customer-Centered Supply Chain Management : A Link-by-Link Guide

Lead your company into the next millennium with a crystal-clear, sequential methodology that blends quality and business proces reengineering into a single, continuous flow-without sacrificing a dollar of short-term profitability! Customer-Centered Supply Chain Management gives you :

• Step-by-step procedures in each chapter, so you can move forward confidently, in the most effective sequence, to the successful results you water
• detailed case histories from a variety of industries and companies, allowing you to evaluate and compare different transformation strategies and understand why they succeded or failed
• dozens of tables, charts, and other graphic working tools for at-a-glance information and analysis

Acknowledgements
Introduction

Chapter 1 : Customer-Centered Value Chain Management : Leading Transformation Within The Global Business of Manufacturing
Chapter 2 : Business Strategy
Chapter 3 : The Quality Commitment
Chapter 4 : The Transformation Journey Begins : Supply Chain Management Design
Chapter 5 : Inter-Enterprise Innovation : How is Your Company Positioned?
Chapter 6 : Understanding The Current (As-Is) State of The Supply Chain
Chapter 7 : Converting Theory Into Reality : Building The Bridge to Transform The Supply Chain
Chapter 8 : Results Matter!
Chapter 9 : Supply Chain Alternatives
Chapter 10 : The Executive Perspective : Pulling It All Together

Index