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Cultural Factors in Systems Design : Decision Making and Action

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Title: Cultural Factors in Systems Design : Decision Making and Action
Author: Robert W. Proctor, Shimon Y. Nof, Yuehwern Yih
ISBN: 1439846464 / 9781439846469
Format: Hard Cover
Pages: 344
Publisher: CRC Press
Year: 2011
Availability: 2 to 3 weeks
     
 
  • Description
  • Contents

Cultural factors, in both the narrow sense of different national, racial, and ethnic groups, and in the broader sense of different groups of any type, play major roles in individual and group decisions. Written by an international, interdisciplinary group of experts, Cultural Factors in Systems Design: Decision Making and Action explores innovations in the understanding of how cultural differences influence decision making and action. Reflecting the diverse interests and viewpoints that characterize the current state of decision making and cultural research, the chapter authors represent a variety of disciplines and specialize in areas ranging from basic decision processes of individuals, to decisions made in teams and large organizations, to cultural influences on behavior.

Balancing theoretical and practical perspectives, the book explores why the best laid plans go awry, examining conditions that can yield unanticipated behaviors from complex, adaptive sociotechnical systems. It highlights the different ways in which East Asians and Westerners make decisions and explores how to model and investigate cultural influences in interpersonal interactions, social judgment, and decision making. The book also reviews decision field theory and examines its implications for cross cultural decision making.

With increasing globalization of organizations and interactions among people from various cultures, a better understanding of how cultural factors influence decision making and action is a necessity. Much is known about decision processes, culture and cognition, design of products and interfaces for human interaction with machines and organizational processes, however this knowledge is dispersed across several disciplines and research areas. Presenting a range of current research and new ideas, this volume brings together previously scattered research and explores how to apply it when designing systems that will be used by individuals of varied backgrounds.

Preface

Part I : Introduction : Understanding Cultures, Situations, and Behaviors
Chapter 1 :
Cultures, Situations, and Behaviors : Theories and Models That Explain Why Best-Laid Plans Go Awry

Part II : Contemporary Perspectives on Decision Making and Culture
Chapter 2 :
Explaining Cultural Differences in Decision Making Using Decision Field Theory
Chapter 3 : Dynamic Decision Making and Cultural Affiliation
Chapter 4 : Why Do People Think Culturally When Making Decisions? Theory and Evidence
Chapter 5 : Cross-Cultural Decision Making : Impact of Values and Beliefs on Decision Choices

Part III : International Partnership and Collaboration
Chapter 6 :
Cultural Factors, Technology, and Operations in Developing Countries : Two Case Studies
Chapter 7 : Building Global Teams for Effective Industrial Research and Development
Chapter 8 : Cultural Factors : Their Impact in Collaboration Support Systems and on Decision Quality
Chapter 9 : Effects of Group Orientation and Communication Style on Making Decisions and Interacting with Robots

Part IV : Decision Making in Healthcare
Chapter 10 :
Deliberation and Medical Decision Making
Chapter 11 : Design of Performance Evaluation and Management Systems for Territorial Healthcare Networks of Services
Chapter 12 : Decision Making in Healthcare System Design : When Human Factors Engineering Meets Health Care
Chapter 13 : Cultural Factors in the Adoption and Implementation of Health Information Technology

Part V : Specific Applications
Chapter 14 :
Cultural Factors and Information Systems : An Application to Privacy Decisions in Online Environments
Chapter 15 : Factors Influencing the Decisions and Actions of Pilots and Air Traffic Controllers in Three Plausible NextGen Environments

Part VI : Conclusion
Chapter 16 :
Cross-Cultural Decision Making and Action : Issues, Challenges, and Prospects

Index

 
 
 
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