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Creating a Process-based Management System for ISO 9001:2000 & Business Improvement

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Title: Creating a Process-based Management System for ISO 9001:2000 & Business Improvement
Author: Ian Rosam and Rob Peddle
ISBN: 0580415465 / 9780580415463
Format: Soft Cover
Pages: 98
Publisher: BSI
Year: 2003
Availability: In Stock
     
 
  • Description
  • Contents

His book gives practical guidance on the creation and implementation of a processbased management system that meets the requirements of your business first and then ISO 9001:2000. This approach is critical for the longer term and if the system is to be really accepted by all. How the process-based management system is used as a framework for business improvement is also illustrated in the book. Practical examples and case studies are given throughout to demonstrate best practice and approaches.

Introduction

Chapter 1 : The Process-Based Management System in Context
Chapter 2 : The Process Approach
Chapter 3 : Designing Your Management System
Chapter 4 : Process Design (Mapping and Understanding Processes)
Chapter 5 : Procedure Design – Linking Supporting Information to Processes
Chapter 6 : Linking of Processes
Chapter 7 : Key Performance Indicators (KPIs)
Chapter 8 : Implementing The System
Chapter 9 : Case Studies

References

 
 
 
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