His book gives practical guidance on the creation and implementation of a processbased management system that meets the requirements of your business first and then ISO 9001:2000. This approach is critical for the longer term and if the system is to be really accepted by all. How the process-based management system is used as a framework for business improvement is also illustrated in the book. Practical examples and case studies are given throughout to demonstrate best practice and approaches.
Introduction
Chapter 1 : The Process-Based Management System in Context
Chapter 2 : The Process Approach
Chapter 3 : Designing Your Management System
Chapter 4 : Process Design (Mapping and Understanding Processes)
Chapter 5 : Procedure Design – Linking Supporting Information to Processes
Chapter 6 : Linking of Processes
Chapter 7 : Key Performance Indicators (KPIs)
Chapter 8 : Implementing The System
Chapter 9 : Case Studies
References