Courageous Leadership: The Missing Link to Creating a Lean Culture of Excellence is one of the firsts of its kind to wade through the confusion among leaders on selecting the type of change approach that will get the best results in their organization. It educates the senior executive leaders and organizational excellence practitioners on the different characteristics of change and answers why the approach to incremental and transitional change cannot deliver the results expected from a transformational change. The author shares his experiences from leading several small and large scale organization transformations in multiple industries across different countries on how to establish a robust foundation for an excellence journey and integrate strategy into daily operations. This book elaborates on the types of courage and what it means to be a courageous leader while leading change in difficult situations, and what leaders do differently for putting the organization on a path to excellence and culture transformation.
This book shares an innovative design, a methodology and an approach that combines best practices and principles from Malcolm Baldrige, Shingo, Lean, Six Sigma, Balanced Scorecard, accreditation, change management, patient and family-centered care, the Competing Values Framework, the LEADS framework, and the project management body of knowledge. The implementation of this model at a hospital in Canada propelled the organization further ahead on their transformational journey compared to other organizations that started much earlier. Sensei in Japanese means Teacher and Gyaan in Sanskrit means Knowledge. Brief sections on ‘Sensei Gyaan’ have been interspersed throughout the book to provide valuable tips to the readers based on author’s experiential learnings over the past two decades.
This book serves as a practical guide for senior executive leaders and organizational excellence practitioners, who wish to embark or are in various stages of their organizational excellence and culture transformation journey. Readers will be guided through 26 elements necessary for establishing a robust foundation and an additional set of 22 Management System elements required to create and sustain a culture of quality across the organization. For leaders in healthcare, the book provides a framework, guiding principles, and associated practices that support the implementation of the 4 core concepts of patient and family centered care namely, dignity and respect, information sharing, participation and collaboration. Included in the book are several examples with creative visuals, ready-to-use templates and standard works, models, guiding principles, and strategies based on best practices to assist leaders in their organization excellence journey.
Preface
Section A : Create a Shared Need
Chapter 1 : Understand The Need for Change
Chapter 2 : Select The Change Approach That is Right for Your Organization
Chapter 3 : Select The Framework for Change
Section B : Shape a Vision
Chapter 4 : Integrate Excellence Journey with Organization’s Strategy
Chapter 5 : Integrate Organizational Culture With Strategy
Chapter 6 : Design The Business Excellence Model to Implement The Excellence Journey
Section C : Mobilize Commitment
Chapter 7 : Define Roles and Responsibilities of The Change Facilitators
Chapter 8 : Develop The Recruitment Criteria and Select The Change Facilitators
Chapter 9 : Organize Visits to Best Practice Organizations for Leaders to ‘Go See and Learn’
Section D : Make Change Last
Chapter 10 : Develop Hospital Report Card
Chapter 11 : Develop Visual Strategy Room
Chapter 12 : Develop The Process to Cascade The Organization Strategy to Frontline
Chapter 13 : Develop Project Prioritization and Selection Criteria
Chapter 14 : Prioritize and Select Critical Few Improvement Initiatives Across The Organization
Chapter 15 : Define Role and Responsibilities of Project Teams
Chapter 16 : Define The Guiding Principles and Management System Elements to Sustain The Excellence Journey
Chapter 17 : Develop a Communication Plan With a High Degree of Visual Management to Support Branding
Chapter 18 : Develop Processes to Celebrate Experiments and to Recognize Individuals and Teams
Chapter 19 : Develop Content for Standard Work on Management System Elements and Other Education Material to Support The Excellence Journey
Chapter 20 : Build Problem Solving Muscle of The Organization
Chapter 21 : Build Knowledge Management System
Section E : Monitor Progress
Chapter 22 : Define The Role of Performance Management Team to Support The Excellence Journey
Chapter 23 : Develop Standard Toll Gate Process to Evaluate Progress of Improvement Projects
Chapter 24 : Develop a 5 Year Roadmap and Evaluation Criteria for The Excellence Journey
Chapter 25 : Develop Evaluation Criteria for Selecting Test Pilot Area for Implementation
Chapter 26 : Develop Individual Performance Measures for Leaders to Build Accountability
Section F : Leadership and Courage
Index
