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Caroline Fisher and James Schutta

Total Book : 1
 

Developing New Services: Incorporating the Voice of the Customer into Strategic Service Development

Author: Caroline Fisher and James Schutta
ISBN: 0873895851 / 9780873895859
Year: 2003
Availability: Out of Stock
The voice of the customer has long been recognized as an important driver for successful businesses. Likewise, there is a great deal of information on the benefits of quality function deployment and h...
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