Title: Building Quality Management Systems : Selecting the Right Methods and Tools Author: Jose Arturo Garza-Reyes, Luis Rocha-Lona, Vikas Kumar ISBN: 1466564997 / 9781466564992 Format: Soft Cover Pages: 206 Publisher: Productivity Press Year: 2013 Availability: Out of Stock Special Indian Edition.
Description
Contents
This book discusses the most well-known excellence models, methods, and tools to foster quality management, including how to develop abilities in order to identify core operational and support processes to set a strategic agenda for quality management projects. It discusses building the Quality Management Systems (QMS) based on two important organizational elements: needs and resources. With a clear focus on business performance and a process management, provides the basis for creating a quality management-culture, and can help professionals and organizations to succeed in becoming a world-class organization.
Preface
Chapter 1 : Understanding Quality Management Systems Chapter 2 : Business Excellence Models, Standards, Methods, and Tools Chapter 3 : Process Management Chapter 4 : Quality Management Systems’ Diagnostic Chapter 5 : Strategic Quality Planning Chapter 6 : Building the QMS by Selecting the Right Methods and Tools Chapter 7 : QMS Implementation Chapter 8 : QMS Evaluation Chapter 9 : Beyond QMS