Using first-person narratives, powerful examples and penetrating insights, Moody demonstrates how dozens of top companies are blazing the way in supplier partnering to leverage their combined resources, innovative talent and market position to achieve remarkable results. She describes the entire process of developing new, long-term relationships with suppliers based on a proven blueprint that will enable organizations to benchmark the best enterprises, develop appropriate partnering systems, create and sustain communication with each partner and continually energize partnerships through committed company leadership.
Acknowledgments
List of Figures and Tables
Introduction
Chapter 1 : The Vision: Creating a Collective Enterprise Advantage
Chapter 2 : Beyond Continuous Improvement and Total Quality
Chapter 3 : New Organizational Structures-Building Blocks
Chapter 4 : Benchmarking the Best
Chapter 5 : Looking to the Next Tier: Contract Manufacturing and Outsourcing
Chapter 6 : Partnering Planning and Control Systems-Simple Systems for Smart People
Chapter 7 : Partnering People Systems
Chapter 8 : Enterprise Leadership
Chapter 9 : Partnering Quality Basics
Chapter 10 : On Being a World-Class Customer
Chapter 11 : Partnering for Enterprise Advantage-Innovation and Growth
Resource Section
Resource 1 : Solectron Customer Satisfaction Index (CSI)
Resource 2 : Competitive Management Capabilities Survey
Resource 3a : Williams Technologies Performance Matrix (“Customer Grades us This Way”)
Resource 3b : GM Powertrain Customer Evaluation (“We Grade Customers This Way”)
Resource 4 : Motorola Supplier Evaluation of Customers
Resource 5 : AME Customer Survey
Resource 6 : AME Meeting Evaluation
Resource 7 : Partnership Diagnostic
Index
