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Bob E. Hayes

Total Book : 3
 

Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods, 2nd Edition

Author: Bob E. Hayes
ISBN: 087389362X / 9780873893626
Year: 1997
Availability: Out of Stock
Now in its second edition, this best seller presents detailed information about how to construct, evaluate, and use questionnaires. New to this second edition is a chapter that includes two different ...
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List Price: $ 44.10

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Measuring Customer Satisfaction and Loyalty : 3rd Edition

Author: Bob E. Hayes
ISBN: 0873897439 / 9780873897433
Year: 2008
Availability: 15-30 days
The third edition of this best-seller updates its detailed information about how to construct, evaluate, and use questionnaires, and adds an entirely new chapter on customer loyalty.Included are two...
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List Price: $ 79
Discount: 10%
Our Price: $ 71.10
 

Beyond The Ultimate Question : A Systematic Approach to Improve Customer Loyalty

Author: Bob E. Hayes
ISBN: 0873897722 / 9780873897723
Year: 2010
Availability: Out of Stock
Business growth depends on more than asking a single question. Challenging the widely touted Net Promoter Score (NPS) claims, author Bob E. Hayes provides compelling evidence that, to grow their bus...
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List Price: $ 83
Discount: 10%
Our Price: $ 74.70

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