If companies don't want to be devoured by the lions in today's knowledge-driven, competitive business arena, they must do two things--develop and retain the "best and brightest" people (their human capital), then use their other resources (financial, technological, physical, etc.) to create an organization where these people can excel.
Based on extensive research, Beyond Productivity reveals how dozens of top firms, as well as "up and coming" ones, are doing just that--and leaping ahead of their competition. Readers will learn how organizations such as Microsoft, FedEx, Motorola, Southwest Airlines, Citibank:
* Recruit, select, develop, and retain the best available talent * Design core business processes to most effectively utilize these employees, skills and talents * Facilitate individual and organizational learning * Foster an environment that values cooperation, but also encourages risk-taking and initiative * Make optimum use of technology, and more.
Preface
Acknowledgments
Chapter 1 : Changing The Rules of The Game
Chapter 2 : Finding and Keeping The Best and The Brightest
Chapter 3 : Technology : Building Bridges and Leveraging Capabilities
Chapter 4 : Designing Organizations : Eliminating The Barriers
Chapter 5 : Staying on Course : Culture, Incentives, and Boundaries
Chapter 6 : Making It Happen : Leadership and Organizational Learning
Chapter 7 : Strategies for Implementation
Index
