Whether you are a quality professional, an engineer, a product manager, a purchasing specialist, or even a general manager, Beyond ISO 9000 gives you step-by-step guidance on how to implement and employ the systems and standards needed to become certified, and sustain those systems and standards for far-reaching impact on business success. This book provides detailed step-by-step explanations of how to set up quality systems in the areas of management, quality assurance, engineering, sales and service, and operations.
Preface
Acknowledgments
Part 1 : Sustainability
Chapter 1 : The ISO and Quality : An Overview
Chapter 2 : Leadership
Chapter 3 : Marketing ISO
Chapter 4 : The Dynamics of Quality
Chapter 5 : Organizing for Sustainability
Part 2 : Quality System Requirements : Management Purview
Chapter 6 : Clause 4.1 : Management Responsibility
Chapter 7 : Clause 4.2 : Quality System
Chapter 8 : Clause 4.6 : Purchasing
Chapter 9 : Clause 4.14 : Corrective and Preventive Action
Chapter 10 : Clause 4.18 : Training
Part 3 : Quality System Requirements : Quality Assurance Purview
Chapter 11 : Clause 4.2 : Quality Manual
Chapter 12 : Clause 4.5 : Document and Data Control
Chapter 13 : Clause 4.16 : Control of Quality Records
Chapter 14 : Clause 4.17 : Internal Quality Audits
Part. 4 : Quality System Requirements : Engineering Purview
Chapter 15 : Clause 4.4 : Design Control
Chapter 16 : Clause 4.11 : Control of Inspection, Measuring, and Test Equipment
Chapter 17 : Clause 4.20 : Statistical Techniques
Part 5 : Quality System Requirements : Operations Purview
Chapter 18 : Clause 4.7 : Control of Customer-Supplied Product
Chapter 19 : Clause 4.8 : Product Identification and Traceability
Chapter 20 : Clause 4.9 : Process Control
Chapter 21 : Clause 4.10 : Inspection and Testing
Chapter 22 : Clause 4.12 : Inspection and Test Status
Chapter 23 : Clause 4.13 : Control of Nonconforming Product
Chapter 24 : Clause 4.15 : Handling, Storage, Packaging, Preservation, and Delivery
Part 6 : Quality System Requirements : Sales and Service Purview
Chapter 25 : Clause 4.3 : Contract Review
Chapter 26 : Clause 4.19 : Servicing
Chapter 27 : Down The Road
Index
