For the eighth consecutive year, Baldrige Award Winning Quality continues to be the definitive reference for interpreting the Baldrige criteria. It is the only book on the Baldrige criteria to detail, in simple and straightforward language, every category, examination item, and area to address.
Updated annually, the book provides you with the best understanding of these exhaustive criteria. Written in an easy-to-understand format by one of the best-known authorities on the Baldrige criteria - Mark Graham Brown - it is the most used and recognized reference in the field. The book illustrates the key relationships that exist among the criteria and details how the scoring scale operates, both critical aspects of coordinating and writing a Baldrige Award application.
In addition to complete coverage of all 1998 changes to the criteria, the new edition includes a new chapter - preparing for a site visit. This chapter provides a clear and concise explanation on how to prepare for a site visit from the board of examiners. It details each facet of the site visit, its purpose, what a Baldrige examiner looks for, and the questions typically asked during the visit.
Baldrige Award Winning Quality can be used two ways:
1. : As a guide for coordinating or actually writing a Baldrige Award application. The book provides:
General information on understanding the 1998 award criteria. Detailed explanations of the seven categories of the criteria and how they work together as system. Information on the scoring scale. Definitions of the examination items and the areas to address.
2. : As a tool for assessing an organization using the Baldrige Award criteria as well as developing assessment and improvement plans. The book includes:
"Indicators" listed for each of the areas to address that are helpful in devising Baldrige-based audit instruments. How to plan and conduct an audit using the Baldrige criteria as a baseline. How to use alternative assessment approaches as an input to your strategic planning process.
Introduction
Chapter 1. : Understanding the Malcolm Baldrige National Quality Award
Chapter 2. : What’s New in the 1998 Criteria?
Chapter 3. : Preparing and Application for the Baldrige Award
Chapter 4. : Key Themes and Relationship Among the Criteria
Chapter 5. : Understanding the Baldrige Award Scoring Scale
Chapter 6. : Interpreting the Criteria for Leadership (1.0)
Chapter 7. : Interpreting the Criteria for Strategic Planning (2.0)
Chapter 8. : Interpreting the Criteria for Customer and Market Focus (3.0)
Chapter 9. : Interpreting the Criteria for Information and Analysis (4.0)
Chapter 10. : Interpreting the Criteria for Human Resource Focus (5.0)
Chapter 11. : Interpreting the Criteria for Process Management (6.0)
Chapter 12. : Interpreting the Criteria for Business Results (7.0)
Chapter 13. : Preparing for a Site Visit
Chapter 14. : Using a Baldrige Assessment as a Strategic Planning Tool
Further Reading
Appendixes
