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Adventures in Total Quality Management : Overcoming the Obstacles to Change

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Title: Adventures in Total Quality Management : Overcoming the Obstacles to Change
Author: Patrick A. Hough
ISBN: 1860760473 / 9781860760471
Format: Soft Cover
Pages: 250
Publisher: OAK Tree Press
Year: 1997
Availability: Out of Stock
     
 
  • Description
  • Contents


This work describes the trials and tribulations of the narrator in his attempt to implement Total Quality Management in the fictionalized company LoQualScan. Amid staff bickering, turf battles and open skepticism, he must first learn the principles of TQM himself, and then discover how to implement them in the company against fierce resistance. By the end of the narrator's journey, the reader should have gained an understanding of the key tenets of TQM, the many pitfalls awaiting the manager who tries to introduce it, and how those pitfalls can be overcome. There are notes at the end of each chapter explaining the principles involved and an appendix summarizing the basic techniques of TQM.


Chapter 1. : In at the Deep End
Chapter 2. : In the Lion’s Den
Chapter 3. : Learning the Hard Way
Chapter 4. : Promoting the Cabin Boy
Chapter 5. : The View from the Crow’s Nest
Chapter 6. : Taking a Stand for Quality

Epilogue
The Adventure Continues
Appendix
The Instant Guide to TQM

 
 
 
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