Explains the principles and processes of Total Quality Management to create Continuous Quality Improvement
Allows change to be initiated at any level, and customized to meet the needs of different educational systems
Presents key measurement methods, including ways to identify resources, gauge success, and measure customer satisfaction
Emphasizes partnerships with business and higher education, and encourages cooperation among business, education, and government
Includes parents and other interested parties in the improvement process
When it comes to educational performance, the United States does not fare well in comparison to our global competitors. Numerous challenges, such as our increasing dependence on technology, and the ongoing difficulties we face in providing cost-effective, good quality public education, point to the need for changes in our educational system if we are to provide a competitive workforce in the future.
Foreword
Acknowledgments
Preface
Introduction-A Means for Managing Systemic Change
Section 1 : A New Way of Thinking
Chapter 1 : What is Continuous Quality Improvement?
Chapter 2 : Transformational Leadership
Chapter 3 : Planning the Transformation
Chapter 4 : Commitment at the Top
Section 2 : A Roadmap to the Quality Transformation
Chapter 5 : Phase 1: Preparing for Change
Chapter 6 : Phase 2 : Assessing School System Performance
Chapter 7 : Phase 3 : Planning for CQI
Chapter 8 : Phase 4 : Deploying CQI
Chapter 9 : Phase 5 : Sustaining the Quality Transformation
Appendix A : Total Quality in Education Partnership Agreement
Appendix B : Total Quality Education Process Plan
Appendix C1 : Johnston County Schools Total Quality in Education Assessment Instrument
Appendix C2 : New Hanover County Schools School Improvement Practice Self-Assessment
Appendix C3 : New Hanover County Schools Principal Performance Appraisal
Appendix C4 : New Hanover County Schools Teacher Performance Self-Assessment
Appendix C5 : School System Self-Assessment Guide
Appendix D : New Hanover County Schools Strategic and Operational Planning
Appendix E : Resource Directory
Appendix F : Glossary
Appendix G : References
Index
