This book brings the reader into intimate association with a hypothetical executive of a major corporation as he begins his journey to quality. The leader’s journal reveals chaos as he worries, errs, falters, and triumphs. He spends time frozen in inactivity, enjoys startburst flashes of insight, and exercises great courage. This is the disordered trip of reality, not the orderly, well-organized journey that is often described in retrospect.
Paralleling the journal is more conventional text written in a style that makes readers eager to make the trip themselves. It presents new material and deals with proven material in novel and refreshing ways. It offers new insights into organizational culture and examines why “tried and true” methods for changing it often don’t work-meaningful change must be preceded by an earth-shaking paradigm shift.
In an unconventional and intriguing manner the author addresses the economics of quality, statistical thinking, statistical process control, and inspection efficiency. He provides a useful process model for achieving a continuous improvement state in any organization.
About the Series
Preface
Acknowledgements
Introduction
PART 1 : LEADERSHIP AND THE ORGANIZATION
Chapter 1 : The Paradigm Paradox
Chapter 2 : The Culture Trap
Chapter 3 : The Work of the Leader
PART 2 : IMPLEMENTING THE VISION
Chapter 4 : Vision-Or Just Seeing Things?
Chapter 5 : The Improvement-Driven Organization
Chapter 6 : The Continous Improvement Model
PART 3 : ECONOMICS OF QUALITY
Chapter 7 : Inspection Efficiency-An Oxymoron?
Chapter 8 : Structuring Quality Costs
Chapter 9 : Reporting Quality Costs
Chapter 10 : Analyzing Quality Costs
PART 4 : STATISTICS AND OTHER LAWS OF NATURE
Chapter 12 : Statistical Thinking
Chapter 13 : Statistical Process Control
Journal
Appendix
Index
