'This report provides a vision of construction in 2010. I do hope you will read this report and develop specific ideas which you feel are relevant to your organisation, and use them to build your own list of practical steps and deadlines for change.'
Sir John Egan, Chairman of the Construction Task Force, Chief Executive, BAA plc
This report discusses how construction firms will in the future need to add value to their products and services in order to build and then maintain long-term and robust customer loyalty.
Forewords
Acknowledgements
Chapter 1 : A Bridge to The Future
Chapter 2 : Executive Summary
Chapter 3 : Where are We Now and How Did We Get Here?
Chapter 4 : Where Do We Want to Go?
Chapter 5 : Improving Product Delivery
Chapter 6 : Using Technology for Process Improvement
Chapter 7 : Shaping People and Tomorrow's Construction Organizations
Chapter 8 : The Next Stage
Chapter 9 : Project 2010 : A Version of Construction in The Year 2010
Chapter 10 : Bibliography and References
Chapter 11 : The Reading Consturction Forum
Index
