Quietly seething...secretly resenting...and ultimately affecting performance, employees’ negative feelings toward their managers can lurk beneath the surface of even the most pleasant-seeming work relationships. These issues, if gone unchecked, can result in organizational catastrophe. To find out what’s really going on, the authors surveyed more than 50,000 employees in 65 organizations of all types and sizes, and discovered the 30 main causes of ill will.Featuring real-life examples, this eye-opening book empowers managers to make their workplaces more productive, congenial, and satisfying for their people and for themselves.
Foreword
Acknowledgments
Introduction
PART I : EMPLOYEES ARE TREATED LIKE CHILDRE
Chapter 1 : We feel like slaves
Chapter 2 : I know how to do my job. Why can’t they just let me do it?
Chapter 3 : I am afraid to speak up
Chapter 4 : Nobody appreciates my hard work
Chapter 5 : There are different rules for different people
PART II : EMPLOYEES ARE NOT RESPECTED
Chapter 6 : Management doesn’t listen to us
Chapter 7 : Management doesn’t respect us
Chapter 8 : So who’s in charge anyway?
Chapter 9 : I don’t trust the information I receive from management
Chapter 10 : My boss is a terrible manager
PART III : EMPLOYEES ARE NOT RECEIVING
Chapter 11 : What They Really Need 73
Chapter 12 : I’ve lost confidence in management
Chapter 13 : We’re understaffed
Chapter 14 : They don’t tell me what I need to know to do my work
Chapter 15 : We need more training
Chapter 16 : The quality of our products and services is terrible
Chapter 17 : I receive poor service from other departments
Chapter 18 : There’s too much red tape here
Chapter 19 : Why don’t they get rid of all of the deadwood around here?
Chapter 20 : There are too many damn meetings
PART IV : EMPLOYEES FEEL UNAPPRECIATED
Chapter 21 : I’m not paid fairly
Chapter 22 : It’s just not right that we all receive the same pay
Chapter 23 : My performance reviews are useless
Chapter 24 : There’s no link between my pay and job performance
Chapter 25 : The cost of my benefits is eating up my paycheck
Chapter 26 : It’s impossible to get promoted here
PART V : W-O-R-K SHOULD BE MORE THAN A FOUR LETTER WORD
Chapter 27 : I hate coming in to work. It’s become just a job for me now
Chapter 28 : I’ve got no time for myself or my family
Chapter 29 : I feel trapped. I wish I could go out on my own
Chapter 30 : My company isn’t committed to me, so why should I be committed to it?
Summary : What You Can Do
Epilogue : A Lesson from the Future
Recommended Readings
Index
