Delhi, the Capital of India is a city always on the go. A metropolitan city, prominent on the world map, Delhi is a much desired destination for business and travellers and tourists. A dynamic city of such stature needed a proper public transportation system and, thus, the idea of Delhi Metro took its birth.
Implementing a public transport infrastructure such as the Delhi Metro was not an easy task. The project could not in any way stop the city's activities as that would affect the entire nation and, thus, the DMRD team had to navigate through various tight situations.
DMRS ultimately gor the job done ahead of time, breaking a few records and setting an example of management excellence for the entire world. This book provides a crystal clear insight into haw a project of such magnitude a got done with such finesse and brilliance, written be a person who was often very close to the centre of activity, Mr. Anuj Dayal, Head of Public Relations, Delhi Metro Rail Corporation Ltd. (DMRC).
Chapter 1 : Overview
Chapter 2 : DMRC Management
Chapter 3 : Integrity
Chapter 4 : Professional Competency
Chapter 5 : Target Orientation
Chapter 6 : Role of Finance
Chapter 7 : Role of Legal Department
Chapter 8 : Role of Public Relations
Chapter 9 : Officials
Chapter 10 : Punctuality
Chapter 11 : Crisis Management
Chapter 12 : Cleanliness and Safety
Chapter 13 : The Pace of Construction
Chapter 14 : A Profitable Metro
Chapter 15 : Partnerships
Chapter 16 : Systems z-Vigilance & Audit
Chapter 17 : Environment
Chapter 18 : Economic Rate of Return
Chapter 19 : Outsourcing
Chapter 20 : Delegation of Power
Chapter 21 : Speed of Decisions
Chapter 22 : Consultancy
Chapter 23 : Balancing Different Streams
Chapter 24 : Customer Care
Chapter 25 : Personal Fitness
Chapter 26 : Steady Leadership
