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12 The Elements of Great Managing

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Title: 12 The Elements of Great Managing
Author: James K. Harter, Rodd Wagner
ISBN: 159562998X / 9781595629982
Format: Hard Cover
Pages: 234
Year: 2006
Availability: Out of Stock
  • Description
  • Contents

12: The Elements of Great Managing is that book's long-awaited sequel. It follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world.Gallup's study now includes 10 million employee and manager interviews spanning 114 countries and conducted in 41 languages. In 12, authors Rodd Wagner and James K. Harter weave the latest Gallup insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology, and economics.Written for managers and employees of companies large and small, 12 explains what every company needs to know about creating and sustaining employee engagement.


Chapter 1 : The Value of Employee Engagement
Chapter 2 : Knowing What`s Expected
Chapter 3 : Materials & Equipment
Chapter 4 : The Opportunity to do what I do Best
Chapter 5 : Recognition and Praise
Chapter 6 : Someone at Work Cares about me as a Person
Chapter 7 : Someone at Work Encourages my Development
Chapter 8 : My Opinions seem to count
Chapter 9 : A Connection with the Mission of the Company
Chapter 10 : Coworkers Committed to Doing Quality Work
Chapter 11 : A Best Friend at Work
Chapter 12 : Talking about Progress
Chapter 13 : Opportunities to Learn and Grow
Chapter 14 : The Problem of Pay
Chapter 15 : What Great Managers Need
Chapter 16 : The Heart of Great Managing

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