Title: Value Stream Management for the Lean Office: 8 Steps to Planning, Mapping, & Sustaining Lean(WithCD) Author: Don Tapping, Tom Shuker ISBN: 1563272466 / 9781563272462 Format: Soft Cover Pages: 176 Publisher: Productivity Press Year: 2003 Availability: 2 to 3 weeks
Description
Feature
Contents
Bring Lean Improvements to the Administrative Areas of Your Organization!
Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard. This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book are downloadable resources containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.
Along with this book you receive downloadable resources containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!
Highlights include:
A complete case study that highlights the applications of lean in an office environment
A thorough overview of basic lean concepts
Methods for identifying the administrative activities that need improvement
The eight-step process for removing waste and reorganizing workflow for cost effective, efficient operations
Guidelines and checklists to help direct and maintain lean improvements
A comprehensive lean assessment tool for administrative areas
Definitions of common lean terms and concepts
BONUS CD! Along with this book you receive a CD containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!
Overview
Introduction
Chapter 1 : Commit to Lean Chapter 2 : Choose the Value Stream Chapter 3 : Learn About Lean Chapter 4 : Map the Current State Chapter 5 : Identify Lean Metrics Chapter 6 : Phase I: Map the Future State - Customer Demand Chapter 7 : Phase II: Map the Future State - Continuous Flow Chapter 8 : Phase III: Map the Future State - Leveling