- Description
- Feature
- Contents
The Quality Improvement Field Guide: Achieving and Maintaining Value in Your Organization covers the key aspects that quality professionals must know to attain mastery in their field. After reading this book, readers will not only gain an understanding of the key quality improvement concepts, but will gain the practical insight required to implement them correctly.
The book starts with a brief history of quality and quality management, including the necessary quality documents. It describes key quality standards, including ISO 9001:2008, the upcoming ISO 9001:2015, and ISO 9004:2008. Next, it explores quality deployment concepts such as capturing the voice of the customer, the Kano model, quality function deployment, and quality policy deployment. SMART goals, SWOT analysis, and key process indicators are also addressed.
The book covers the seven classic quality tools: flowchart, Ishikawa diagram, Pareto diagram, scatter diagram, histogram, check sheet, and run chart. It also identifies the seven new management and planning tools: affinity diagram, tree diagram, process decision program chart, matrix diagram, prioritization matrix, interrelationship digraph, and activity network diagram.
Presenting methods for failure prevention and detection, the text explores measurement system analysis, gage repeatability and reproducibility studies, and the basics of maintaining a calibration system. It examines the various aspects of continuous quality improvement, complaints management, and the use of 8D reports for reporting on failures.
The book describes the four types of measurement scales and various measuring devices a quality professional may encounter and also contains a glossary that explains the basic quality-related terminology. Describing each quality method with sufficient detail so that readers can immediately apply them, this book is an ideal guide for anyone new to the field of quality as well as experienced quality professionals who need a quick overview.
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Covers the necessary quality documents, including the quality manual, the quality policy, work instructions, and process instructions
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Illustrates quality deployment concepts such as capturing the voice of the customer, the Kano model, quality function deployment, and quality policy deployment
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Details methods for failure prevention and detection
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Explains the basics of maintaining a calibration system
Preface
Acknowledgements
Introduction
Author
Chapter 1 : An Introduction to Quality
Chapter 2 : Quality Management
Chapter 3 : Quality Deployment
Chapter 4 : Quality Tools
Chapter 5 : Failure Prevention and Detection
Chapter 6 : Measurement System Analysis
Chapter 7 : Statistics for Quality Control
Chapter 8 : Continuous Quality Improvement
Chapter 9 : Complaints Management
Chapter 10 : Measuring Devices
References
Glossary
Index
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