There are many techniques and a variety of tools available to improve or change an organization, but how do executives and senior management decide which are right for their organizations? The Executive Guide to Improvement and Change is designed to help managers and executives understand the many different approaches to organizational change and improvement. The book explains that there is not one technique that works best for any organization, but rather that the managers and executives need to develop their own strategies with a blending of different methods. The authors share the tools and techniques that they have used to successfully make changes and improvements in their own organizations, which include examples from manufacturing, healthcare, service, government, telecommunications, education, and more. The Executive Guide to Improvement and Change covers a variety of techniques ranging from auditing to teamwork, Six Sigma to Customer Satisfaction, and more. The book will assist executives and managers lead improvement and change initiatives within the organization and the larger business community, as well as educate those who aspire to senior positions of leadership.
Foreword
Preface
Introduction: Notes to the Reader
Part I Initiating Change
Chapter 1 : The Challenge of Successful and Sustainable Organizational Change
Chapter 2 : Problem Solving and Decision Making for Continuous Improvement
Chapter 3 : Quality Costs
Chapter 4 : Supply Chain Management
Part II Paths to Implementation
Chapter 5 : Corporate Planning Models
Chapter 6 : Core Process Redesign and Management
Chapter 7 : Using Teams to Achieve Organizational Improvement
Chapter 8 : The Management and Utilization of External Resources in the Workplace
Chapter 9 : Quality Management Systems
Chapter 10 : Environmental Management Systems
Chapter 11 : Lean Enterprise
Part III Measuring and Evaluating Improvement
Chapter 12 : Customer Satisfaction As a Driver for Improvement and Change
Chapter 13 : Performance Enhancement Through Management Audits
Chapter 14 : Measurement-The Balanced Scorecard
Chapter 15 : Six Sigma
Chapter 16 : How to Get Results: Setting Goals and Hitting Targets
Part IV Appendixes
Appendix A : Audit-Related Certifications
Appendix B : ASQ Quality Awards Listing 2002
About the Authors
Index
