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The Basics of Process Improvement

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Title: The Basics of Process Improvement
Author: Jennifer Cardella, Tristan Boutros
ISBN: 1498719880 / 9781498719889
Format: Soft Cover
Pages: 219
Publisher: Productivity Press
Year: 2016
Availability: Out of Stock
     
 
  • Description
  • Feature
  • Contents

Unlike other books that promote a specific process and performance improvement discipline, this book shows organizations how to achieve success by fixing basic operational issues and problems using a broad and wide-sweeping process-based toolkit. In addition, it helps individuals who have worked in stale- or siloed-thinking enterprises make the transition to a process or improvement-oriented culture and teaches those who are unfamiliar with process tools to look at their work with a new lens and adopt a continuous improvement and analytical-thinking mindset.

The authors have successfully used the various methods, tools, and concepts found in this book to overcome practical, daily problems at various organizations. This book will surely help operators, managers, practitioners, and executives, who are charged with improving processes and workplace culture, produce better products and services.

  • Uses an enterprise perspective to create process understanding
  • Outlines the steps in attaining higher process maturity
  • Demonstrates linkage to business success, including success tips and tricks for the individual contributor, team, business division, supplier and customer
  • Coaches the reader on Process Improvement by providing a playbook for getting started and preparing for rapid growth, increased visibility and demand for services
  • Fills a gap in the current "Basics" line and provides an all-in solution to readers on the Process Improvement discipline

Foreword
Preface
Acknowledgments
Authors

Chapter 1 : Introduction to Process Improvement
Chapter 2 : Process Mapping
Chapter 3 : Managing Process Improvements
Chapter 4 : Process Architecture
Chapter 5 : Tools for Improving Processes
Chapter 6 : Process Improvement Culture
Chapter 7 : Conclusion

To Learn More
Glossary
Index

 
 
 
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