Author: Peter Merrill ISBN: 1563271753 / 9781563271755 Year: 1997 Availability: In Stock
Is your organization looking back on its quality process and saying, "it failed"? Are you concerned that TQM is just another fad, only to be replaced by the next improvement movement? Don't jump shi...
Author: Peter Merrill ISBN: 0873897331 / 9780873897334 Year: 2009 Availability: Out of Stock
Failure of a quality initiative, either in part or in whole, can happen to any organization. What differentiates successful organizations is that they learn from their failures and do it right the s...
